1. Introduction
Diamond Estates & Yachting (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share information when you interact with us in Mallorca, Balearic Islands, including when you browse our website, use our mobile application, or contact us about real estate and yachting services.
Effective date: [INSERT DATE]
This policy applies to:
- our website: https://diamondestatesandyachting.com
- our mobile application (where available)
- all enquiries, bookings, viewings, charters and related services
2. Data We Collect
We only collect personal data that is relevant to providing our services and improving your experience. Depending on how you interact with us, we may collect:
Personal information such as your name, email address, phone number, and the details you submit in an enquiry or booking request.
Technical and usage data such as IP address, device and browser type, and how you navigate our website or app (for example, pages visited and features used).
Optional account or preference data such as saved favourites or login details (if you create an account or use features that require authentication).
3. How We Use Your Data
We use personal data for the following purposes:
Service delivery and communication: to respond to enquiries, arrange viewings or charters, manage bookings and provide customer support.
Operations and improvement: to maintain, secure and improve our website/app, including performance monitoring and analytics.
Marketing (opt-in only): to send updates or offers relating to property and yachting in Mallorca and the Balearic Islands, but only where you have chosen to receive them. You can unsubscribe at any time.
4. Legal Basis for Processing (GDPR)
We process your personal data under one or more of the following legal bases, depending on the context:
Consent (for example, marketing communications where you opt in).
Contract (where processing is necessary to provide requested services such as bookings or arrangements).
Legitimate interests (such as improving our services, preventing fraud, and ensuring website security, balanced against your rights).
Legal obligations (where we must retain or process certain data to comply with applicable laws and regulations).
5. Data Sharing & Service Providers
We do not sell your personal data.
We may share limited information with trusted third parties only where necessary to operate our business and deliver services, such as:
hosting and IT providers, booking or CRM systems, analytics providers, and vetted service partners involved in fulfilling your request (for example, suppliers supporting a booking).
Where we use service providers, we aim to ensure appropriate contractual safeguards and confidentiality measures are in place.
6. Data Retention
We keep personal data only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law. As a guideline:
Enquiries: up to 12 months.
Bookings and service records: up to 5 years.
Marketing communications: until you unsubscribe or withdraw consent.
7. Your Rights
Under GDPR, you may have the right to request access to your personal data, correct inaccurate information, request deletion, restrict processing, object to certain processing, and request data portability where applicable. You also have the right to withdraw consent at any time when processing is based on consent.
If you believe your data has been handled improperly, you may also have the right to lodge a complaint with a relevant supervisory authority.
8. Cookies & Tracking
Our website and app may use cookies or similar technologies to ensure functionality, understand usage, and improve performance. Where required, we will request your consent for non-essential cookies. You can manage cookie preferences in your browser settings and, where available, via our cookie banner or settings tool.
FAQ
Is Diamond Estates & Yachting GDPR compliant?
Yes. We process personal data in line with GDPR and applicable Spanish data-protection requirements.
Do you sell my personal data?
No. We do not sell personal data. We may share limited data with trusted service providers only when necessary to deliver our services.
How long do you keep enquiry and booking data?
Enquiry data is typically retained for up to 12 months. Booking and service-related records may be retained for up to 5 years, or longer if legally required.
What rights do I have over my data?
You may request access, correction, deletion, restriction, portability, or object to certain processing. You may also withdraw consent for marketing at any time.
Contact Us (Privacy Requests)
If you have questions about this Privacy Policy or would like to make a data request, please contact Diamond Estates & Yachting. We will respond as soon as reasonably possible.
Call or WhatsApp: [INSERT PHONE]
Email: [INSERT EMAIL]
Location: Mallorca, Balearic Islands, Spain
Contact Diamond Estates & Yachting to submit a privacy request or to update your communication preferences.